Guest Services
At CambridgeSide, we offer an array of amenities and service to provide you with the best shopping experience possible.
Below is a listing of the variety of service we provide for you:
24 Hour Public Safety
There is public safety available 24 hours a day, 7 days a week for customers and employees.
- Package Assistance and Escorts
- Lockout Assistance
- Tire Change
- Jumpstart Battery
- Vehicle Locations
For more information or to seek assistance from our Public Safety Department, please call our Public Safety Line at 617.621.6080.
Alterations
CambridgeSide Tailoring - G1
Monday - Saturday: 10am-7pm
Sunday: CLOSED
Bike Racks
For customer convenience, bike racks are located on G1, as well as Canal Side.
BlueBikes
Rent a bike near your home or office and pedal your way to the next lunch meeting, errand or shopping trip, or to visit friends and family. Bluebikes Station is located outside the Main Entrance on CambridgeSide Place. For more information, please visit www.bluebikes.com.
Car Wash + Auto Detailing
Dr. Detail Car Wash - G2
Monday - Friday: 10am-7pm
Saturday: 10am-6pm
Sunday: 12pm-6pm
Directions, Maps + Information
Contact the Welcome Center Desk at 617.621.8668 for directions and/or maps.
Electric Vehicle Charging Stations
Located on G1 in the lower parking garage. Shell Recharge Station located on G1, G2 and G3 of the CambridgeSide parking garage. https://find.shell.com/us/fuel/13139513-100-cambridgeside-pl/en_US
Tesla Supercharger Station is also located on G1 of the CambridgeSide parking garage. tesla.com/supercharger
Employment Opportunities
A list of employment opportunities are posted on our Connect Page.
Contact Lenses + Eye Exams
LensCrafters - Level 1
High Chairs
High chairs are available in CanalSide on Level 1.
Lost + Found
Any lost and found items are logged in with the Garage Office located on G1 near garage exit. To contact Lost and Found, please call 617.621.8668.
Mailboxes/Stamps
Mailboxes are located on Level G2. Pick-up times are Monday-Friday at 4:00 pm. Stamps are sold at CVS on Level 1.
Package Assistance + Escorts
For your convenience, we offer package assistance and escorts. See Welcome Center on Level 1 for details.
Public Restrooms
Public restrooms are located in CanalSide on Level 1. Additional restrooms are located in T.J.Maxx on Level 2.
Shuttle Service
CambridgeSide has expanded our partnership with Charles River Transportation Management Association offering increased free shuttle with EZRide. EZRide makes stops from North Station to Cambridgeport with a stop at CambridgeSide.
Monday – Saturday: 6am to 8pm
Sunday: 9am to 9pm
The new CambridgeSide “Stop E” will be located on First Street at Thorndike Way, outside our new entrance through the CanalSide Food + Drink Connector.
The new Kendall Square “Stop I” will be located on Ames St near Main St. at the EZRide Outbound Stop.
More information on current EZRide routes, stop locations and more, please visit https://www.charlesrivertma.org/route-and-stops
Sightseeing + Private Charters (Seasonal)
The Charles Riverboat Company offers private charters and sightseeing cruises that depart from Canal Park adjacent to CambridgeSide. To inquire about prices and availability, call 617.621.3001 or visit the ticket booth located seasonally in Canal Park.
Strollers
Strollers can be rented for center use though an automated stroller setup, Smarte Carte, located on Level 2. Strollers feature tablets with apps and games for children. Strollers are available to rent for a fee of $10.00, of which $1.00 will be returned to the customer upon returning the stroller. Payments can be made in the form of dollar bills and all major credit cards.
Taxi Service
Taxi stand is located at CambridgeSide Place. If a taxi is not available, the Welcome Center can request one.
Welcome Center
Welcome Center is on Level 1 in the center of CambridgeSide. The Welcome Center provides customers with store information, store phone numbers, directions to the center, information regarding upcoming promotions and other requested services.
Wheelchair Rentals
Complimentary wheelchairs are available at the Welcome Center on Level 1.
WiFi
Complimentary WiFi is available at CambridgeSide.
